Michael Carter
Submitted November 5, 2026
Customer message
My brakes have been squealing for about a week and now I'm feeling a slight grind when I stop. Would like to get this looked at as soon as possible.
AI Summary
Customer describes worsening brake noise progressing to a grinding sensation, a classic pad-wear pattern, and explicitly asked for the soonest available appointment.
Recommendation
Follow up within 24 hours — grinding brakes are a safety issue and this customer is ready to book now.
Activity timeline
View Discord Alert automationLead received
Nov 5, 11:09 AMLead received through website contact form.
AI lead analysis requested
Nov 5, 11:10 AMAI lead analysis requested.
AI lead analysis completed
Nov 5, 11:11 AMAI lead analysis completed.
Discord notification sent
Nov 5, 11:12 AMDiscord alert sent to the #new-leads channel.
Email notification sent
Nov 5, 11:13 AMFollow-up email sent to customer.
Contact details
Vehicle
2022 BMW X5
Requested service
Brake Repair
Repair